Claude is an AI service by Anthropic. You can pay for a subscription with a GoGoCard card in one of three ways.
You can also pay for the Anthropic API.
Important
If your card is issued in Hong Kong, please note that the US technological sanctions against China impose restrictions on the use of such cards to pay for AI. We recommend using cards issued in other regions, such as the USA or Singapore.
When you create a new Claude account, you need to enter a phone number from a supported region for verification. No phone number is required at the payment stage.
1. Check your card
- Make sure Claude is available in your region: Anthropic's list of supported countries. If it is not, use an IP address replacement tool (VPN).
- Check the issuing country and the billing address of your card in your GoGoCard account — you will need them further on in the payment form.
- Check the card balance — it must cover the price of the subscription including any tax and currency conversion, as well as a small verification authorization (up to $1).
Important
Before you start adding the card to a service, make sure your card balance is greater than $0.
- The country of the payment method, the billing address and the IP address must match each other.
If your card was issued in Singapore, for example:
- Card issuing country: Singapore ✅
- Billing address: Singapore ✅
- IP address: Singapore ✅
2. Choose a payment method
Method 1. Direct (native) entry of the card details on the Claude website — if the card specifications state support for paying for AI services. You can check this for your card in your GoGoCard account → the specific card → terms and limits.
Method 2. Apple Pay or Google Pay in the Claude payment form (where available) — for example, if direct (native) entry is unavailable but the card has been added to Apple Pay or Google Pay.
Method 3. Through the App Store or Google Play (where available) — in this case the payment is processed by Apple or Google respectively. The card has to be added to the App Store or Google Play in advance.
Do not take out the subscription in two ways at once — this may create two separate charges.
3. More about the payment methods
- Sign in to your Claude account → Settings → Billing → choose a plan (Pro or Max) and a billing period.
- Enter the card details (number, expiration date, CVV code) or press the Apple Pay or Google Pay button (where available) — for example, if your card type supports only that payment method.
- Use the information from your GoGoCard account as the billing address — without changes. Even a small discrepancy in the street or the postal code may lead to a decline. Fill in the fields in English.
- Press Subscribe once and wait for the result without refreshing the page or opening a second payment.
- If an additional verification page (3DS) appears — go to the menu of your card and press the green 3DS button to find out which confirmation method is enabled for your card. Then confirm the transaction using that method.
- Check the activation in Settings → Billing: the plan, the subscription status and the next charge date.
- If you need to pay for the subscription through the App Store or Google Play (where available), please go to the articles section and read the instructions on adding a card and using those services.
A Claude subscription does not include payment for the Anthropic API, that is a separate product paid through the Anthropic Console.
4. How to change or cancel a subscription
Manage the subscription in the service where it was taken out:
- Claude website — Settings → Billing → Update / Cancel.
- App Store — subscriptions of your Apple Account.
- Google Play — Payments and subscriptions → Subscriptions → Claude.
To avoid the next charge, cancel the subscription no later than 24 hours before the renewal date. Deleting the Claude app does not cancel the subscription.
A refund is requested on the same platform (the Anthropic Help Center, Apple or Google) — GoGoCard does not make decisions on refunds for subscriptions.
5. If the payment does not go through
- Card declined — check whether your card states the ability to pay for AI services, as well as the status and balance of the card, the billing address and whether the details were entered correctly.
- Billing address error — use the information from your GoGoCard account without any changes to the spelling.
- 3DS problem — go to the menu of your card and press the green 3DS button to find out which confirmation method is enabled for your card. Then confirm the transaction using that method.
- Claude reports that the service is unavailable in your region — make sure Claude is available in your region: Anthropic's list of supported countries. If it is not, use an IP address replacement tool (VPN).
The transactions menu in your GoGoCard account should contain information about the attempted transaction (even an unsuccessful one) with the specific reason for the decline. If there is no record of the transaction, make sure you have followed all of the recommendations above; otherwise, contact Anthropic support.