GoGoCard cards can be added to the payment methods of your Apple Account to pay for apps and games in the App Store, in-app purchases, iCloud+, Apple Music, Apple TV+, Apple Arcade and other subscriptions taken out through the App Store.
Important
The App Store and Apple Pay (Apple Wallet) are different services.
These instructions are for paying for the App Store and Apple subscriptions. To pay for purchases with your phone via Apple Pay, use the separate instructions.
1. Check your card
- Make sure the card specifications state the ability to pay online. You can check this for your card in your GoGoCard account → the specific card → terms and limits.
- Check the issuing country and the billing address of your card in your GoGoCard account — you will need them further on in the payment form.
- Check the card balance — when the card is added, Apple and the issuer may carry out a small verification authorization (up to $1).
Important
Before you start adding the card to a service, make sure your card balance is greater than $0.
- The issuing country of the card, the billing address, the region of the Apple Account and the IP address must match each other.
If your card was issued in Singapore, for example:
- Card issuing country: Singapore ✅
- Billing address: Singapore ✅
- Apple Account region: Singapore ✅
- IP address: Singapore ✅
2. Check the region of your Apple Account
- Open "Settings" and tap your name at the top of the screen.
- Choose "Media & Purchases" → "View" or "View Account".
- Sign in if required and open the "Country/Region" section.
Compare the current region with the issuing country of the card. If they match, go to section 5. If not, the region has to be changed.
Important
After the region is changed, some apps, films, music, books and subscriptions may become unavailable, and prices and the assortment may change. Apps that were installed earlier usually stay on the device, but before changing the region it is worth updating and, if necessary, downloading important content again.
3. Prepare for the region change
Apple will not allow the region to be changed while there are active commitments on the account.
Spend the balance of your Apple Account. This is not about the balance of the GoGoCard card, but about the internal balance of the Apple account, which may have been topped up with a gift card. It has to be zero. If the remainder is less than the price of the cheapest item and cannot be spent, contact Apple support.
Cancel your subscriptions and wait until the paid period ends. Cancelling alone is not enough, if the subscription is paid up to a certain date, you need to wait until that period is over. This applies to iCloud+, Apple Music, Apple TV+, Apple Arcade and in-app subscriptions. Before cancelling iCloud+, make sure the volume of your data fits into the free storage, or save what you need in advance.
Wait until other transactions are complete — pre-orders, film rentals, season passes, pending refunds and unpaid purchases.
Check Family Sharing. Being part of a family group may prevent the region change: leave the group, and if you are the organizer, turn off purchase sharing or disband the group.
4. Change the region
On an iPhone or iPad:
- Open "Settings" → your name → "Media & Purchases" → "View".
- Tap "Country/Region" → "Change Country or Region".
- Choose the region that matches the issuing country of the GoGoCard card.
- Read the Apple terms, press "Agree" and confirm again.
- Go on to filling in the payment details.
If the region cannot be changed on the iPhone, open the Apple Account management website, sign in, go to the "Personal Information" → "Country/Region" section and follow the instructions on the screen. After that, check on the iPhone that the new region is shown correctly.
5. Add the card to the payment methods
- Open "Settings" → your name → "Payment & Shipping" → "Add Payment Method".
- Choose to add a debit or credit card. Do not choose Apple Cash or paying from a mobile phone account.
- Enter the card details from your GoGoCard account: the card number, the expiration date, the CVV code and the cardholder name if it is requested. Check every digit, the expiration month and year and the absence of extra spaces.
- Fill in the billing address with the data from your GoGoCard account, without changes. Even a small discrepancy in the street or the postal code may lead to a decline. Fill in the fields in English.
- Press "Done" or "Next". Apple will send a request to verify the card — a temporary transaction for a small amount may appear on the balance.
- If an additional verification page (3DS) appears — go to the menu of your card and press the green 3DS button to find out which confirmation method is enabled for your card. Then confirm the transaction using that method.
The card is attached if it is shown in the "Payment & Shipping" section with no error messages and is available when a purchase is made in the App Store. The presence of the card in Apple Pay (Apple Wallet) does not confirm this — check the "Payment & Shipping" section itself.
6. If the card is not saved in the settings
When the region, the details and the billing address are correct but the card will not add, try adding it during a purchase:
- Open the App Store and choose a paid app, a subscription or an in-app purchase.
- Start the checkout and, when Apple offers to choose a payment method, add a new card.
- Enter the details and the billing address from your GoGoCard account and confirm the addition.
Before confirming, check the amount and the terms of the subscription. If that did not help and you have a Mac, try adding the card through the App Store on the Mac in the same Apple Account.
How to make the card the primary one. Apple charges funds in the order in which the payment methods are shown. Open "Settings" → your name → "Payment & Shipping" → "Edit", hold the GoGoCard card and drag it above the others. If there are funds on the balance of the Apple Account, Apple will use them first.
7. If the payment does not go through
- The region cannot be changed — check the zero balance of the Apple Account, the cancelled subscriptions and the end of the paid period, the completed pre-orders, rentals and refunds, the absence of unpaid purchases and that you have left Family Sharing. If all of this is done, try changing the region through the Apple Account management website.
- The payment method is not available for this region — make sure the region of the account matches the issuing country of the card and that no payment details from another region are left in the account. If the region was changed recently, restart the device and repeat the addition.
- "Payment Method Declined" or "Card Not Accepted" — check whether the country of the card, the billing address and the region of the account match, whether the details were entered correctly, the expiration date and the card being active, a sufficient balance and the absence of unpaid Apple orders.
- Billing address error — use the information from your GoGoCard account without any changes to the spelling.
- 3DS problem — go to the menu of your card and press the green 3DS button to find out which confirmation method is enabled for your card. Then confirm the transaction using that method.
- There are enough funds on the card, but Apple shows an outstanding balance — an unpaid earlier purchase is left in the account. Open "Settings" → your name → "Media & Purchases" → "View" → "Purchase History". Apple will first charge the old debt and only then allow new purchases.
- The card has been added but the subscription is not paid — check the balance including currency conversion, the position of the card in the list of payment methods, that the currency and the region of the store match, the expiration date of the card and the absence of an outstanding balance.
If the card has been declined more than two or three times, do not create new transactions, repeated unsuccessful attempts and multiple requests for a 3DS code may lead to additional restrictions on Apple's side.
The transactions menu in your GoGoCard account should contain information about the attempted transaction (even an unsuccessful one) with the specific reason for the decline. If there is no record of the transaction, make sure you have followed all of the recommendations above; otherwise, contact Apple support.