Como podemos ajudar?

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Account & cards

How to open a card?Do I need to complete KYC (identity verification)?Are your international bank cards?How do I change my first and last name?How do I change my email or phone number?Do you have an app?

Payments & usage

What can I pay for with GoGoCard cards?How do I add a card to Apple Pay or Google Pay?Where is the confirmation code (3DS)?I can't pay for a service/subscription Which countries do GoGoCard cards not work in?Which MCC codes are prohibited for card use?Is there a maintenance fee?

Top-up & transfers

How do I top up my card?What are the fees, minimum top-up, and deposit processing times?Can I top up my card another way, for example via SWIFT?How do I transfer funds?How can I withdraw funds?What exchange rate applies when an invoice is issued in another currency?

Orders & service

When will my card be ready?About delivery Are refunds made to cards?Loss and reissue

Other

About the referral program Do I need to notify the tax authority?